Strategic Accounts Representative in Toronto, Ontario, Canada (# 4391)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About The Team

Job Description

The Strategic Accounts Representative works in our Strategic Accounts group and partners directly with our customers to provide direct assistance with any Towing and Storage for the inventory of vehicles. 

The Strategic Accounts Rep will work onsite with our Client in their Greater Toronto Location. 

Responsibilities

• Work collectively with Impact and insurance client to get vehicles released from storage facilities.
• Must be assertive and proactive in handling of files to minimize storage costs for insurance clients and achieve targets.
• Review and manage problem files escalated from Impact in a timely manner. 
• Work independently in resolving issues by accessing insurance client’s claims system to gather pertinent details needed for resolution.
• Ability to quickly resolve releasing issues and negotiate towing/storage charges.
• Communicate directly with Insureds and shops to secure release of vehicles.
• Interact with adjusters on problem files when needed.
• Accurately input detailed information onto call logs and/or files.
• Complete timely follow up calls to meet deadlines.
• Required to work off-site at insurance client’s facilities. 

Qualifications

• University Degree or minimum post-secondary education.
• 1-2 years’ experience in auto claims industry. 
• Good understanding of the claims process.
• Experience in dealing with storage facilities.
• Strong negotiation and time management skills.
• The tenacity and drive to work a problem interaction through to successful resolution.
• Sound knowledge of telephone etiquette with excellent interpersonal and communication skills, pleasant and professional manner. 
• Strong organizational and attention to detail skills.
• Proficient in Microsoft Office.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.