Supervisor, Collections - Burnaby, British Columbia, Canada (# 2020)

À propos de nous

À propos de l'équipe

Description du poste

The Supervisor position will be responsible for managing the current collections team and running the day-to-day collections operations. The Collections Account Managers will report directly to this position. In addition to the collections team management the supervisor will also be responsible for the collection’s dialer operation, including the dialer strategy review and effectiveness. The collections supervisor will facilitate reporting and analytics for collections function. This position will work closely with the Management team in Fin Ops & RBA Operations Leaders to create strategies and processes that strongly align with the organizational objectives

Responsabilités

• Ownership of the collections team for North America IronPlanet, MPE, and Rouse. Oversee the collections strategy, day-to-day operations, quality & improvement of workflows.
• Assist the collections manager in leading the team of dedicated collections professionals. The Supervisor will set clear expectations, provide ongoing coaching, and monitor performance to ensure individual and team targets are consistently met.
• Responsible for overseeing day-to-day dialer operations & reporting. Frequently analyzing dialer data and seeking opportunities to improve the qualitative & quantitative output of the team.
• The tracking & analysis of key performance indicators relevant to the input & output of the team. Provide insights into portfolio performance, trends, and areas requiring attention.
• Collaborate with cross-functional teams to process workflows.
• This people leadership position will be responsible for the hiring, training, and development of team members.
• Perform other duties as assigned

Qualifications

• 3 years of collections experience, with auction-related experience as an asset.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills, with the ability to interact personally and professionally.
• Strong organizational and time management skills to efficiently oversee team activities, workload, and resources.
• Track record of meeting or exceeding KPIs in a collection environment.
• Hiring, training, and development of staff members.
• Monitor employee productivity and provide constructive feedback and coaching.
• Proficiency in resolving disputes and conflicts, both within the team and with external parties, constructively and diplomatically.
• In-depth understanding of collections regulations, compliance, and best practices, particularly in North America.
• Proficiency in utilizing collections software and tools and a solid grasp of data analytics for decision-making.
• Hybrid: WFH and on-site 1 to 2 days a week.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.