Manager, Software Engineering, Customer Account - Canada (# 2475)

À propos de nous

À propos de l'équipe

Description du poste

About Us: Our culture is characterized by collaboration, inclusivity, and a commitment to continuous learning, fostering an environment where diverse perspectives lead to groundbreaking solutions. Team members are empowered to share ideas and experiment across teams in all aspects of the business, fostering innovation and creativity. Leading-edge technologies and inclusive practices drive both individual and collective growth as we modernize and grow our technical capabilities.

Position Overview:  We are seeking a passionate and experienced Software Engineering Manager to lead one or more functional areas within our enterprise e-commerce platforms. This is a critical leadership role responsible for driving the success of our engineering teams. As a Software Engineering Manager, you will be expected to create and foster a sense of Joy in the creative process within the Product Engineering teams. You will oversee a group of cross-functional software engineers while ensuring the delivery of business value through lean development practices. Your focus will be on enabling the team’s success, mentoring individuals, and creating scalable processes that support our e-commerce business goals.

Additionally, you will ensure that systems are built in a resilient and stable manner with high observability, fostering confidence in their operation. This enables teams to focus on their families and personal lives outside of work hours, knowing their systems are reliable and performant.

Key Responsibilities:

• Hire, retain, manage, mentor, inspire and enable a team of software engineers and QA engineers to achieve maximum productivity. This is achieved by creating a productive enabling environment and assuring resilient, self-healing software products with maximum quality.
• Create an environment where creative engineering team members find joy shipping business value on a daily basis.
• Foster a culture of collaboration, innovation, and continuous learning within the team.
• Focus on understanding the full team lean value stream and manage and monitor performance and waste within that value stream.
• Identify and implement improvements in workflows, tools, and processes to enhance team productivity by promoting lean development methodologies to maximize efficiency and minimize waste.
• Partner with Staff Engineers and Product Management to come up with realistic design proposals and development schedule. Break down a large body of work into multiple phases of development tasks.
• Partner with Product Management to develop a lean backlog that matches senior leadership expectations for daily release and small story size.
• Build skillsets within the team through partnership with Engineering Enablement teams and assure team members have the skills and tools necessary to achieve their team mission.
• Accurately assess each engineer’s capability and capacity, Set clear goals and expectations while providing regular feedback and performance reviews.
• Exercises judgement in evaluating business urgencies and priorities, adjust team resources to achieve better results.
• Oversee the design, development, testing, and deployment of e-commerce platform features and enhancements.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 7+ years of software engineering experience, with 2+ years in a leadership role.
• Strong understanding of e-commerce platforms and technologies.
• Proven capability of managing software development projects and leading cross-functional engineering teams for the entire cycle of the product development, from requirements gathering, to producing software specification, developing and testing software, until successful release of the projects.
• Hands-on experience with agile and lean development methodologies.
• Extensive work experience with modern development tools and technologies (e.g., CI/CD pipelines, cloud platforms, microservices and event-based architectures), including advance deployments with Kubernetes and Istio.
• Quick learner, willing to meet the challenge and take on new technology.
• Passion for fostering an inclusive and empowering team environment.
• Excellent communication, problem-solving, and decision-making skills with precise comprehension of ever-changing e-commerce business processes
• Ability to work effectively in a remote team environment.

Why Join Us:

• Opportunity to work with cutting-edge technologies and drive innovation in software engineering with zero friction in your value stream.
• Collaborative and inclusive work environment that values diverse perspectives.
• Access to continuous learning and professional development opportunities.
• Competitive compensation and benefits package, including health insurance, retirement plans, and professional development opportunities.
• This is your opportunity to work with an engineering-driven organization innovating and delivering at a scale well beyond other players in our industry.
• We value innovation, consistent delivery, quality deliverables, and finding joy in our work while crushing our competition.