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Lead Customer Service Representative - Montreal, Quebec, Canada (# 2913)

Description du poste

À propos de nous

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

À propos de l'équipe

As a global company, our corporate teams support billions of dollars in equipment sales every year.   

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.  

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.  

Description du poste

  • Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact. 
  • Generate standard reports and design new reports as requested. 
  • Resolve escalated and challenging customer questions, complaints, and requests. 
  • Perform inventory control measures. 
  • Provide a variety of customer support services through the mail, telephone, and direct personal contact. 
  • Process orders and assignments. 
  • Enter data into computer systems. 
  • Conduct research; find resolution on more complex and multi-faceted issues; reference pricing and delivery information. 
  • May orient, train, mentor, assign, and check work of CSR I & II employees; designated lead in absence of Office and/or Branch Supervisors.
  • Process all necessary paperwork in preparation for auction day, securing necessary approvals. 
  • Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact. 
  • Other duties as assigned per business needs.

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Attributs du poste

ID du poste

2913

Catégorie

Service client

Type d’emploi

Sur Site

Lieu de l’emploi

Montreal, Quebec, Canada

Type du poste

Temps plein