Title Resolution Specialist - États-Unis (# 3177)

À propos de nous

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

À propos de l'équipe

Description du poste

The Title Resolution Specialist is responsible for securing all necessary documents for vehicle title ownership transfer outside the standard process. This includes, but is not limited to title problem files and aging inventory. Tasks include investigating title delay by obtaining transferable documents, identifying solutions, and administering appropriate processes, resulting in compliant sale documents. Communication with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service are also required. Compliance with state and/or buyer requirements is essential.

Responsabilités

• Researches missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
• Reviews and enters in title work for all customers.
• Completes assigned specialized inventory reduction tasks for customers and provides regular updates to sales and account management.
• Working with title center leadership to identify areas of opportunity and process improvement.
• Communicates with customers via email or verbally to handle title issues daily and prepares bi-weekly inventory analysis for providers and management.
• Completes application to transfer title ownership.
• Record information from titles received from the state into the IAA operating system.
• Stays current with title/salvage laws in multiple states.
• Responds to customer questions, complaints and requests.
• Resolves problems encountered in the effort to transfer title ownership.
• Performs word processing assignments, filing and related clerical duties.
• Follows well-established procedures and under close direction of supervisor.
• Assists with other office functions as needed.
• Immediately reports all violations of company policy to a supervisor or manager.
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
• Ability to research and prioritize projects
• Will be required to send out daily correspondence by FedEx or USPS
• Perform other duties as assigned

Qualifications

• 1-2 years State/National title processing experience
• 2-3 Years Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.