Title Procurement Supervisor - États-Unis (# 4190)

À propos de nous

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Description du poste

Here at IAA, an RB Global, Inc. company, our Title Procurement Supervisors are an important part of our vehicle life cycle process, overseeing teams that provide vehicle owners with the information they need to navigate our title procurement process. 

 This position can be located anywhere in the United States. Occasional travel to a local facility is required.

Job Duties/ Responsibilities:

• Directly responsible for the general operations and overall performance of multiple departments under the IAA Title Procurement unit
• Directly responsible for a team of employees comprised of customer service representatives, file handlers, and department supervisors as needed to maintain an appropriate span of control
• Will perform hiring, progressive discipline and termination activities
• Responsible for various aspects of their assigned department, including generation and monitoring of reports, evaluation and reaction to reporting data, and scheduling and conducting required meetings
• Responsible for monitoring the performance of business units and implementing appropriate changes to ensure that targets are achieved.  Changes may include but are not limited to recommending staffing levels, coaching existing staff, determining revised business processes, and identifying then specifying business system modifications
• Will manage and oversee, from a business unit perspective, the implementation and maintenance of business systems including but not limited to contact center software, workflow management systems, business intelligence systems, and customer relationship management systems
• Will have face-to-face contact with customers both at IAA locations and at customer locations.  Interactions may include customer training, operational performance reviews, issue resolution
• Will develop and implement business processes and workflows to accommodate customer requirements
• Will be responsible for any IAA facility within scope of responsibility.  This will include identification and coordination of maintenance and ensuring that facilities are safe environments for employees

Education / Experience:

• Bachelor’s Degree
• 2-3 years of experience
• 18 years of age or older

Job Requirements:

• Ability to review and interpret key performance indicators
• Ability to establish and manage to operational performance goals
• Ability to identify and resolve operational roadblocks
• Ability to anticipate short term and long term problems and implement solutions
• Ability to be flexible and adaptable to change
• Ability to influence employee satisfaction and turnover
• Excellent communication skills, both written and oral, are required
• Must be able to communicate with all departments and call center management team.
• Strong organization and time management skills are required
• Working knowledge and understanding auto auction operations is required
• Thorough understanding of the processes and procedures of the National Remarketing Center is desired
• General understanding of auction business processes and financials is required
• Thorough understanding of IAA settlement procedures is desired
• General understanding of vehicle title processing including the processing of clear, salvage and repossession titles
• Proficiency with Microsoft productivity tools (Excel, Word, PowerPoint, and Access, Visio) is required
• Desire to participate in training and consulting team members in the deployment and usage of new processes and applications is a plus
• Develop and plan through proactive employee assessment an engaged workforce
• Up to 10% travel requirement 

Preferred Skills:

• Experience with Five9 Phone system Desired
• total loss, dmv, or salvage experience