Branch Operations Assistant - Brandywine, Maryland, États-Unis (# IBRANC011373)

IAA, an RB Global Inc. Company, is seeking a Branch Operations Assistant to join our team! 

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process. 

Key Accountabilities:  

Provide a variety of customer support services through the mail, telephone, and direct personal contact 

Process orders and assignments 

Enter data into the computer system 

Reference pricing and delivery information 

Respond to customer questions, complaints, and requests 

Set up new records and maintain existing records 

Perform word processing assignments, filing, and related clerical duties 

Process all necessary paperwork in preparation for auction day, securing necessary approvals 

Follow well-established procedures and under the close direction of the supervisor 

Open to learning automobile titling 

Help with other office functions as needed 

Vehicle check-in by recording and filing information on vehicles being assigned to the facility 

Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction 

Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch 

Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance 

Receive training in forklift/loader operation 

Immediately report all violations of company policy to a supervisor or manager 

Become an expert for entry-level Yard Attendants and Customer Service Representatives 

  
Additional Information: 

Able to communicate and work with customers & towers 

Basic computer skills 

Time managing skills 

Ability to work unattended  

Clear communication skills 

Professional and clean appearance 

Ability to function well as part of a team 

Must be willing to learn how to operate a forklift 

General mechanical knowledge of the makes and models of vehicles required 

Experience in the equipment rental or construction industry and related fields preferred 

Basic automotive repair skills preferred 

Previous forklift operating experience is a plus 

Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time 

Driver's License Required 

18+ Age Requirement 

  
 Experience:  

High School Diploma or Equivalent 

0-2 Years of related experience