Process-focused expert who enables Sales and Support teams operate efficiently and effectively. This role documents, enhances, and standardizes processes while continuously identifying opportunities to improve how work gets done. The ideal candidate thrives on curiosity, works independently, and uses excellent communication and influencing skills to turn complex workflows into clear, actionable processes that drive measurable business results.

The Sales Process Analyst will work Hybrid out of either our Burnaby BC or Westchester IL office. 

• At least 3 years of experience in process management, operations, or Sales Enablement.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results.
• Strong analytical skills with experience mapping, documenting, and improving processes.
• Exceptional written and verbal communication skills, including translating complex ideas into clear guidance.
• Experience influencing and persuading stakeholders to adopt new processes or tools.
• Familiarity with CRM systems, workflow tools, and documentation platforms.

• Collaborate with subject matter experts (SMEs) to document current state processes, identify pain points, and propose efficiencies.
• Design and document final processes (new and existing) into clear, actionable Standard Operating Procedures (SOPs) for stakeholder teams.
• Maintain an organized, up-to-date, and engaging “Process Library” that is easily accessible to users.
• Draft efficient and energizing communications to introduce new or enhanced processes, highlighting benefits and driving adoption.
• Work independently to analyze processes, identify gaps, and recommend solutions that improve efficiency and effectiveness.
• Influence and persuade stakeholders to embrace process improvements by connecting pain points to solutions and business impact.
• In both regular cadence and ad hoc collaboration, partner across Sales, Support, Training, Product, and other teams to ensure process alignment and successful implementation.
• Create executive reporting and updates that highlight process work and the business impact.
• Using technology, reporting tools, and AI to continuously monitor and refine processes to ensure they remain relevant, efficient, and impactful.

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments. 

You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers. 

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.