The Specialty Agent has a high level of customer service skills. The agent can operate with minimal supervision and can act as a team lead for office staff in absence of any other branch management present. The agent assists with new hire employee training also plays an active role in assisting supervisor with individual projects, reports, and problem resolution.

• 1-3 years of related industry with focus on commercial and special line vehicles.
• Professional office work environment

• Provide customer service support by applying knowledge of company products, services, policies, and procedures through phone, email, and direct customer interactions.

• Coordinate and follow up with all IAA branches to ensure customer service requests are completed accurately and within established timelines.

• Resolve complex and escalated buyer and customer inquiries, complaints, and requests across all IAA branches.

• Prepare, analyze, and distribute standard reports, and develop customized reports as needed.

• Conduct research to support purchasing decisions and resolve complex, multi-faceted issues.

• Oversee the sale of commercial vehicles, ensuring the bidding and auction processes are conducted ethically and in compliance with company policies.

• Manage and support the service needs of designated customer groups, ensuring timely and effective resolution.

• Coordinate vehicle storage and post-sale handling costs for commercial vehicles across IAA branches and remote locations.

• Monitor buyer payment, vehicle release, and pickup activities to ensure compliance with IAA service level expectations and required timelines.

• Perform other duties and responsibilities as assigned.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.