The position provides onsite leadership to the tow truck driver team with all IAA Tow Truck Drivers reporting to the Towing Supervisor. This position will provide leadership, coaching, and direction to the drivers and will coordinate with the IAA Dispatch Team to ensure productivity goals are achieved and all trucks are operated safely at all times. The Towing Supervisor is responsible to coordinate truck maintenance, driver training, and required licensing administration with other department personnel. The ability to identify continuous improvement opportunities and coordinate process change, in conjunction with management, is critical for success.

• Work Experience
• Tow dispatch experience
• Towing experience
• Knowledge of DOT/Safety regulations
• Excellent organizational, analytical, written, oral, and communication skills.
• Strong supervisory experience with attention to detail.
• Establish a confident ability to communicate with vendors and internal associates.
• Conduct safety meetings and enforce safety programs.
• Customer service skills.
• General mechanical knowledge of trucks and automobiles.
• Detail-oriented.
• Ability to adapt to new technology
• Ability to lead, coach, and train staff.
• Work both indoors and outdoors year-round and climb on and off large equipment and trucks.
• Ability to travel approx. 25%

• Direct activities related to towing operations and on-time performance goals.
• Plan, organize, and monitor productivity to ensure work is accomplished in a manner consistent with organizational requirements.
• Utilize the towing dispatch system to monitor driver performance.
• Supervise driver activities, provide leadership, coaching, and training, and maintain records and driver schedules.
• Assist the IAA Dispatch Team with effective operation, providing leadership to internal drivers, ensure efficient towing operations.
• Organize and update procedures for utilizing various systems and automation tools used by the transportation department related to towing in the local market.
• Complete daily/weekly/monthly reports as necessary.
• Investigate accidents and injuries; initiate preventive measures. Ensure accident register is maintained and appropriately documented.
• Manage reports and reporting mechanisms to monitor and control all aspects of the towing function and related processes. Ensure compliance with company policies and procedures.
• Fleet management and preventive maintenance. Schedule or perform minor repairs, preventive and routine maintenance, and emergency/unscheduled maintenance task.
• Set the example for the tow truck driver team, so the incumbent must know, practice, and ensure all company policies and procedures, as well as state and federal laws, are followed at all times.
• Occasionally operate company equipment to assist with towing operations.
• Ensure towing equipment is in good operating condition.
• Ensure required licensing is up to date and renewals processed timely.
• Travel to Catastrophe events, which can require deployment for multiple weeks, as directed by management; advance notice of the need for travel will be provided by management, but due to the nature of catastrophe events, advance notice could be limited.
• Perform other duties as assigned

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.