As an Advanced Seller Manager within our Strategic Accounts Group, you’ll be a dedicated relationship owner working directly with key customers to deliver customized solutions that align with their business objectives. You will partner closely with internal stakeholders — including Sales, Account Management, and Program Managers — to ensure seamless execution, value delivery, and customer satisfaction.

This role focuses on revenue generation, transitioning customers from legacy software and processes, and maximizing long-term account value through insight-driven engagement and operational excellence.

 

Key Responsibilities

· Serve as the primary relationship manager for assigned strategic customer accounts.

· Partner with Sales to develop and execute customer-specific plans that drive revenue growth and retention.

· Collaborate with Program Managers and internal partners to deliver integrated solutions and ensure customer needs are met efficiently.

· Lead the transition and sunsetting of legacy software products, ensuring a smooth customer experience and adoption of new tools and platforms.

· Monitor customer engagement, satisfaction, and performance metrics to identify opportunities for improvement or growth.

· Provide insights, feedback, and data to internal teams to inform program development, training materials, and performance reporting.

· Act as a trusted advisor to customers, leveraging product knowledge and market understanding to deliver value-driven recommendations and data-driven insights.

· Support sales pipeline development and forecasting activities.

· Participate in account planning sessions, quarterly business reviews, and customer strategy meetings.

 

Basic Qualifications:

What We’re Looking For

· 5+ years of experience in account management, customer success, or strategic sales roles (preferably B2B or enterprise).

· Strong understanding of digital platforms, SaaS products, or technology transitions.

· Proven ability to build trusted customer relationships and influence cross-functional stakeholders.

· Demonstrated success in driving revenue growth and managing complex customer portfolios.

· Excellent communication, problem-solving, and project management skills.

· Comfortable navigating change and leading customers through transitions.

· Experience working with CRM systems (e.g., Salesforce) and analytical tools.

· Comfort with basic data analysis and Artificial Intelligence tools.

· Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

 

Preferred Skills: 

Construction industry experience

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.