Discover the new Ritchie Bros. 

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team.  

We are looking for a Customs and Shipping Coordinator to join our team in Dubai.

The Opportunity: 

We’re looking for a Shipping and Customs Documentation Officer to manage and coordinate all documentation for international shipments, ensuring compliance with Dubai Customs, Jebel Ali Free Zone (JAFZA) regulations, and Incoterms. You’ll play a key role in supporting Ritchie Bros. auction operations by collaborating with internal teams, freight partners, and customs authorities to ensure smooth, timely, and compliant shipment processes.

Key Responsibilities

• Prepare and manage shipping documentation — including Commercial Invoices, Packing Lists, Bills of Lading, and Certificates of Origin — ensuring accuracy, completeness, and compliance with all regulatory requirements.
• Oversee customs clearance processes by preparing import/export declarations through Dubai Trade and JAFZA systems, ensuring adherence to current customs policies and timely resolution of any clearance issues.
• Coordinate with freight forwarders, shipping lines, and carriers across sea, air, and land transport to monitor shipment progress and ensure on-time delivery.
• Apply and advise on Incoterms® 2020 to ensure correct allocation of responsibilities, costs, and risks across all trade transactions.
• Support Ritchie Bros. auction operations by managing pre- and post-sale documentation, customs clearances, and ownership transfer processes for equipment moving through Jebel Ali and across UAE borders.
• Collaborate with internal departments and external partners to provide timely updates, respond to inquiries, and ensure seamless coordination throughout the shipping cycle.
• Contribute to process improvement by identifying opportunities to streamline documentation and compliance procedures while maintaining accuracy and efficiency.
• Perform other duties as assigned.

Here is what you bring:

We’re looking for a highly organized, detail-oriented professional who thrives in a fast-paced logistics environment. You take ownership of your work, enjoy solving problems, and collaborate effectively with others to deliver accurate and timely results.

• Native Arabic speaker with excellent English communication skills (written and spoken).
• Bachelor’s degree in Logistics, Supply Chain, International Trade, Business Administration, or a related field.
• 5–7 years of experience in shipping, logistics, and customs documentation within the UAE.
• Proven hands-on experience with Dubai Customs procedures and the Dubai Trade Portal.
• Strong understanding of Jebel Ali Free Zone (JAFZA) regulations and operational requirements.
• Solid knowledge of Incoterms® 2020 and freight forwarding processes.

What We Offer 
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how: 

• A competitive salary and benefits package.
• Opportunity to work in a dynamic and growing international environment.
• Professional development and growth opportunities.
• Exposure to high-volume international logistics operations, including specialized movements of heavy equipment.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.