The Manager, Title Center is responsible for managing incoming volume of work to the title center, ensuring proper staffing to handle volume, identifying process/system enhancements to improve efficiency, reporting on SLA metrics, and managing strong customer communication. The incumbent must maintain expert-level knowledge of all DDI products and services while fostering an All-In, One Team working environment.

• Bachelor’s degree preferred, technical degree, or 2 years of leadership experience in an automotive or manufacturing industry role
• The highest ethical standards and integrity consistent with organizational values.
• Success leading a department of knowledge-based team members
• Exceptional problem solving and analytical skills
• Demonstrated ability to make data-based decisions
• Excellent written and oral communication skills
• Superior planning and organizational skills
• Demonstrated knowledge and skills using the complete Microsoft Office suite

• Leading a team of people with high volume of paper-based transactions across a portfolio of customers
• Managing overall staffing capacity for the department based on productivity to ensure DDI performance standards are met or exceeded
• Developing process and system enhancements to increase efficiency of the department
• Leading proactive written and verbal communication with customers regarding all facets of business performance, including reporting Service Level Agreement attainment.
• Reconciling monthly invoicing for top customers
• Maintaining professionalism across the department
• Developing supervisors and team leads in support of DDI’s “promote from within” culture
• Ensuring that team members have the tools necessary to be effective and productive
• Establishing key performance indicators (KPIs) to measure and monitor team performance to ensure customer satisfaction

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.