Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job
• Professional office work environment/

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
• Gain and apply knowledge in the processes of our business in order to best support our customers.
• Ensure that external customers have a positive experience doing business with Ritchie Bros.
• Ensure that requests from internal customers are acted upon timely and accurately.
• Resolve issues and track interactions relating to customer requests.
• Provide information related to upcoming auctions and equipment.
• Proactively reports areas of customer concerns.
• Perform other various duties as required from time to time.
• E-Clerking duties if required and as opportunities become available.
• Work closely with Territory Managers.
• Ensure confidentiality while dealing with contracts and consignors.
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction
• Flexible and willing to perform other tasks as assigned

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.