IAA, an RB Global, Inc. company a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Business Systems Analyst at our Corporate office in Mississauga, ON.

The Business Systems Analyst will serve as a liaison between business areas and IT project teams (Application Development and QA) to ensure products /applications support the business needs.

Key Responsibilities:

• Analyze business and system processes and procedures related to assigned applications.
• Gather and document requirements related to assigned applications in various forms such as business requirements, functional requirements, use cases, and/or process flows.
• Based upon project need, research and provide input on User Experience Design concepts related to assigned applications.
• Work with Application Development, Quality Assurance, and end-user representatives or business stakeholders to ensure that deliverables meet functional specifications.
• Capture, analyze, and document enhancement requests for specified IAA systems.
• Collaborate with key business owners of IAA systems to prioritize enhancement requests.
• Perform other job-related duties as directed by the Product Manager.
• Manage project artifacts effectively ensuring a consistent practice is followed.
• Effectively facilitate requirements elicitation meetings by preparing in advance and prepping the participants for the key decisions which are required.
• Support the Product Manager with managing their project artifact needs, such as project folder management, agenda preparation, and meeting minutes.
• Other duties as assigned per business needs.
  
   

Competencies:

• Excellent communication skills, both written and oral, are required.  Must be able to communicate with everyone from end-users, technical team members, and management.
• Excellent organization and time management skills are required.
• Demonstrated facilitation and problem-solving skills and an understanding of Software/System Development Lifecycle methodologies are required.
• Strong troubleshooting and problem-solving skills.
• Organizational skills with the ability to effectively prioritize and structure work to meet the work requirement.
• Familiar with Microsoft Office.
• Good customer service skills.
  
   

Key Challenges:

• Must be able to handle difficult and stressful situations with professional composure.
• Work comfortably in a fast-paced service-oriented environment.
• Work evenings, nights, and/or weekends, as necessary.
• Must work well under pressure and effectively manages demands to ensure work is completed on time.
  
   

Education and Certification Requirements

• Candidate must have a 4-year degree (or equivalent experience) and a minimum of four years prior experience in information systems. 
• At least two years’ experience as a Business Analyst is preferred.
• Must continue to enhance technical knowledge and skills through research and experimentation, in-house and external classes.
• Some experience in working with packaged software, including implementation and testing, is beneficial.
• This position requires good team player with good communication skills, excel skills
  
   

What do we have to offer?

• Competitive Wages
• Health and Dental Benefits  
• RRSP Company Matching 
• An Opportunity for Career Growth
• A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

 

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.