We’re seeking a proactive and relationship-driven Client Services Lead to join our team in Norwalk, CT. In this hybrid role, you’ll serve as a trusted advisor to a portfolio of mid-to-large-sized clients, ensuring they achieve their business goals through our solutions. You’ll play a key role in driving customer satisfaction, retention, and long-term value.

• 3–5 years of experience in a Customer Success, Account Management, or Client Services role.
• Demonstrated ability to manage complex accounts and deliver measurable results.
• Strong interpersonal and communication skills, with a knack for building trust and rapport.
• Comfortable presenting to clients and leading strategic conversations.
• A reasonable level of technical acumen; ability to understand and communicate technical concepts effectively.
• Industry experience in equipment, rental, or contractor services is a strong plus.

• Own and manage a portfolio of strategic accounts, acting as the primary point of contact for all post-sale activities.
• Execute a structured customer success playbook, including Quarterly Business Reviews (QBRs), performance tracking, and proactive engagement strategies.
• Collaborate cross-functionally with internal teams to ensure seamless delivery of services and solutions.
• Oversee and manage professional services contracts, ensuring alignment with client expectations and business outcomes.
• Build and nurture strong, long-term relationships with stakeholders at all levels within client organizations.
• Identify opportunities for account growth and expansion through upselling and cross-selling initiatives.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.