We’re seeking a proactive and relationship-driven Client Services Lead to join our team in Norwalk, CT. In this hybrid role, you’ll serve as a trusted advisor to a portfolio of mid-to-large-sized clients, ensuring they achieve their business goals through our solutions. You’ll play a key role in driving customer satisfaction, retention, and long-term value.

• 3–5 years of experience in a Customer Success, Account Management, or Client Services role.
• Demonstrated ability to manage complex accounts and deliver measurable results.
• Strong interpersonal and communication skills, with a knack for building trust and rapport.
• Comfortable presenting to clients and leading strategic conversations.
• A reasonable level of technical acumen; ability to understand and communicate technical concepts effectively.
• Industry experience in equipment, rental, or contractor services is a strong plus.

• Own and manage a portfolio of strategic accounts, acting as the primary point of contact for all post-sale activities.
• Execute a structured customer success playbook, including Quarterly Business Reviews (QBRs), performance tracking, and proactive engagement strategies.
• Collaborate cross-functionally with internal teams to ensure seamless delivery of services and solutions.
• Oversee and manage professional services contracts, ensuring alignment with client expectations and business outcomes.
• Build and nurture strong, long-term relationships with stakeholders at all levels within client organizations.
• Identify opportunities for account growth and expansion through upselling and cross-selling initiatives.

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.