Customer Service Representative - Part Time in Sacramento, California, United States (# 1145)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Job Description

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. 

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a Part-time Customer Service Representative, The work location for this position is Sacramento, California , and is considered a fully on-site role. 

No experience required. 

The Opportunity:

The Customer Service Representative will answer inquiries and process payments, communicate with buyers regarding purchases, payments, appointments, and picking up equipment post-sale.

In this role you’ll:

•    Process Bidder Payments
•    Contact successful bidders to advise payments, appointment booking, and pickup process.
•    Track interactions relating to customer requests and proactively reports areas of customer concerns.
•    Ensure confidentiality while dealing with bidders and consignors.
•    Provide customers with information about upcoming auctions and auxiliary services.
•    Ensure that superior customer service is delivered at all times to all customers.
•    Provide additional administrative support as needed 
•    Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

•    Previous in person customer service work experience.
•    Experience using computers, and the ability to learn new technology/software.
•    Excellent keyboarding skills.
•    A commitment to providing fantastic customer service.
•    Able to work well with others and maintain a positive attitude in high-pressure situations.
•    A friendly, outgoing, patient personality.
•    You thrive working as part of team, pitching in wherever you’re needed most.
•    You don't mind working hard, and you like to have fun