Strategic Accounts Sales Coordinator in Houston, Texas, United States (# 1636)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

Job Description

Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.

Responsibilities

• Collaborate with internal and external stakeholders to ensure optimized customer experience.
• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
• Ensure all organizational and operational tasks are completed according to company standards.
• Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
• Resolve customer questions and concerns relating to solutions menu.
• Prepare contractual agreements between Ritchie Bros. and customers for products or services.
• Manage sensitive and confidential information.
• Facilitate insights, services, and transactional solutions.
• Identify internal business partners and act as a liaison for Strategic Accounts.
• Perform other duties as assigned.

Qualifications

• 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
• Understanding of legally binding contractual language and terminology
• Advanced level understanding of MS Office and Adobe products:
• Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
• Interpersonal skills to interface effectively with the necessary stakeholders.
• Capacity to analyze system ability to complete customer requests.
• Proactively identify areas of risk in project execution to management and escalate as appropriate.
• Work collaboratively with other team members from different disciplines and backgrounds.
• Excellence in professional verbal and written communication skills
• Import/export of data, mail merge
• Excel: basic formula creation, pivot tables, and v-lookup
• PowerPoint: creation of presentations
• Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
• SharePoint: navigation and functionality
• Teams: chat functions, calls, & meetings
• Adobe: editing & digital signatures

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.