Team Lead, Search in Burnaby, British Columbia, Canada (# 1808)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

Job Description

• The Search Department is an intricate level of the Risk Management for RB Global guarantee all buyers will purchase equipment free and clear of encumbrances. To achieve this, the Search Lead role is key in ensuring that the team of Search Associates and Administrators are Mitigating Risk and delivering on the guarantee in a timely manner. The Search Lead works with Search Manager, Search Supervisor, Sales, Settlements (Seller Disbursement), and Legal (as needed) to ensure due diligence is done to identify and address applicable encumbrances

Responsibilities

• Will work complex and high-profile contracts.
• Train and mentor new Search employees and cross train existing employees as needed.
• Assist Supervisor with training and relationship development between internal and external teams.
• Assist Supervisor in obtaining and reporting KPI
• Assist Supervisor in overseeing risk contracts, logging and tracking progress in Deal Summary.
• Review, verify and ensure accuracy of all contracts, legal documentation and search results in accordance with company policy, government regulations and SOX compliance. Complete the lien search process to verify that any existing encumbrances is addressed.
• Notify relevant creditors and actively participate in the negotiation and mediation between owners and creditors to arrive at a mutually agreeable settlement to allow the successful sale of the property.
• Mitigate risk by supporting Administrator as needed in completing purchase and guarantee agreements including advancing funds and forwarding reports to required management for review and approval.
• Proactively and effectively interact with the Sales and Operations teams, consignors and creditors and internal Settlements and Review teams.
• Mitigate risk by advising and mentoring Search Administrator, sales and operations teams with assistance and communication from the legal Departments.
• Commitment to customer/creditor on time payouts through use of multiple communication methods and routes of communication.
• Reviews and processes post-sale reports to ensure timely consignor payouts.
• Ensuring policies and procedures are followed
• Mentoring and training Search Administrators
• Exception and escalation handling
• Other duties and projects as assigned

Qualifications

• 10 years’ experience as a Search Administrator.
• Proven experience of effective communication, customer service, relationship building, problem solving, training and change management.
• Effective leadership, relationship building and team interaction skills.
• Strong communication, interpersonal, and creative problem-solving skills.
• Excellent time management and multi-tasking skills with the ability to prioritize in a demanding environment.
• Set priorities for the team and coordinate resources to ensure timely processing to meet deadlines.
• Ability to use all in-house programs for various functions, relative to other department functions (AS400, SaleSite, SalesForce).
• Strong knowledge of the Customer Financial Team Operations, front to back end.
• Legal Experience and knowledge an asset.
• Strong perception and empathy skillset.
• Leader in change management, ability to drive employee engagement.
• Documentation writing skills (policy and procedure).
• Availability to travel for training, networking and departmental projects.
• Professional office work environment 
• This is a hybrid role
• Expected compensation for this role starts at $68,000.00/year

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.