Title Coordinator in Polotitlan, MEX, Mexico (# 1837)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Job Description

• The Regional Titles Coordinator is responsible for the coordination of all activities involved in processing vehicle titles & registrations for our Live Auction activity within the province. The Regional Titles Coordinator processes vehicle titles & registrations accurately & efficiently and in accordance with both company and province agency requirements. Working with multiple internal departments, the Regional Titles Coordinator ensures that we are delivering timely and exceptional customer service to both sellers and buyers by organizing, reviewing and processing title transfer documentation and working to resolve any issues that may arise within this business process.

Responsibilities

• Collect, review and process titles, CarFax, Bills of Sale, Power of Attorneys and all related documents for all titled assets which transact on through the live auction within the province
• Handle administrative office functions involved in the title transfer process such as data entry, title tracking, filing, copying, scanning
• Respond to customer enquiries and requests in a timely and professional manner
• Identify provincial title requirements, request duplicate titles and collect Power of Attorney documents as needed to ensure our sales transactions are completed efficiently & in a timely manner.
• Collaborate with internal departments & consignors to resolve any issues that may arise, such as incorrect information on title, replacement VIN plates, liens and/or duplicate titles
• Flexible and willing to perform other tasks as assigned

Qualifications

• 3 years’ customer service experience preferably including title transfer work.
• Strong organizational skills
• Strong communication skills
• Strong computer skills, especially MS Office
• Strong attention to detail
• Ability to adapt to new programs and processes
• Ability to work with changing priorities
• Ability to work through complex issues
• Professional office work environment

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.