Inspection Logistics Coordinator in United States (# 1907)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Job Description

The Inspection Logistics Coordinator (ILC) requires an understanding of logistics, must be able to evaluate complex data sets and determine the best course of action with regards to scheduling and resource management. The ILC must be able to manage a network of field inspectors, both Staff and contractor to complete equipment inspections within a denoted region, which includes reaching the required amount of inspection and completion within the Service Level Agreement. The role requires the resolution of inspection problems including field issues, reevaluation of inspection schedules, and correction as needed. The ILC uses discretion in providing only relevant information with RBA specialized Inspection Operations.

Responsibilities

• Assign, coordinate, schedule, and monitor equipment inspections within a geographic region ensuring that staff utilization is maximized, and Service Level Agreements are met.
• Communicate inspection status, written and verbal, clearly and efficiently across multiple departments including Inspection Operations, Sales, Sales Operations, Strategic Account Group, Auction Management, and others as needed.
• Resolve inspection problems, including updating inaccurate listing information, field issues such as not on location or units unable to start, etc.
• Work closely with Regional Inspection Managers to: ensure quality, coordinate inspections, identify potential training opportunities, highlight areas of concern, monitor cycle times, and resolve issues in a timely manner.
• Manage and direct a network of 20 – 50 inspectors. This includes approving contractor invoices and communicating and monitoring SMART goals for Staff. Communicating RBIS SOP changes and customer specific info. Providing basic app support, managing the rollout of new technology and processes.
• Evaluate their region's metrics daily and work with management to implement changes and ensure all SMART goals are achieved.
• The ILC uses motivation and persuasion to gain the cooperation of field inspectors striving to meet short timelines and increasing volume.
• can multitask extremely well and communicate efficiently.
• Perform other duties as assigned.

Qualifications

• 3 years prior experience required.
• Excellent communication, written and verbal is also required.
• Excellent decision-making skills.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.