Senior Manager, Account Management IAA in United States (# 1962)

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About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Senior Manager of Account Management will be the ambassador to our customers. Responsible for working with and consulting providers on the auction process, distributing operational performance metrics to providers, monitoring timeline levels for dedicated providers, and giving oversight in markets where new business is piloted. The Sr. Manager Account Manager will also interact with branch staff members along with providers and their customers. This role requires a strong level of organization and the ability to transition effectively between administrative, operational and process related functions.

Responsibilities

Insurance customer (“provider”) account management
Primary point of contact for one or more providers
Provide consultation to IAA operations and provider(s) on all elements of vehicle life cycle, including vehicle release, pick-up, check-in, title, and auction to proactively identify improvement opportunities and solutions both on IAA’s and provider’s sides
Operational liaison between provider(s) and IAA field staff
Implementation and oversight of new services or geographic markets
Coordination and problem-solving for provider issues
Creation, analysis, and distribution of performance reporting to provider(s) including:Auction results, Cycle time results, Impact of pilot programs
Monitor and communicate performance to SLAs and other critical metrics
Conduct and/or monitor yard audits, as necessary
Participate and lead meetings with provider(s) and IAA operations in person and via web conference technology
Interact with and present to executive management team
Communication of any regulatory or procedural changes that will impact the provider(s)
Build relationships at all levels within IAA’s and provider(s)’ organization
Establish and maintain excellent communication with IAA and provider
Assist with training IAA personnel on provider(s) requirements
Provide advocacy for both the provider(s) and IAA operations
Flexible and willing to perform other tasks as assigned

Qualifications

8-10 years related work experience
Excellent interpersonal skills
Experience in the insurance industry, and a keen understanding of the insurance life cycle required
Critical thinking ability and a focus on progressive, results driven solutions
Ability to thrive in an ever-changing industry, comfortable with ambiguity
Strong aptitude to influence change
Consultative, customer focused personality with a propensity for building lasting relationships
Three to five years of insurance claims experience preferred
Typical Remote/ Travel Environment
Be able to function in all types of weather environments to include hot and cold temperature ranges, rain and snow.
40% to 60% travel time

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.

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Job Attributes

Job ID

1962

Workplace

Remote

Location

United States

Type

Full time