Customer Service Representative - Part-Time in Saskatoon, Saskatchewan, Canada (# 1996)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Job Description

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. 

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.

We’re looking for a Part-time Customer Service Representative, The work location for this position is Saskatoon , Saskatchewan and is considered a fully on-site role. 

Responsibilities

• Initiate and maintain relationships with sponsor vendors and support sales team with Sponsorship requests and processing. 
• Seek confirmation of sponsor commitment with accurate geographical and industry (Agriculture vs Industrial) Territory Manager
• Communicate and receive accurate invoice from sponsor vendor and process in MARS
  • Flow to accurate TM and RSM
  • Seek approval and completion of PO (Purchase Order)
• Communicate the need for RB logo and confirm format required.  Deliver electronic version to vendor. 
• Follow up payment has been received with RB Accounts Payable and/or Vendor

Tradeshows

• Review and maintain relationships with key contact of Prairie Division Trade shows (Ag in Motion, Crop Production, Agribition, etc)
• Manage relationship with key RB Sales contact managing specific trade show
• Schedule and book
  • Trade show booth space
  • Additional items (furniture) confirmed with sales leader
  • Technology (wifi), carpet, cleaning, set up/teardown
  • Hotels for out-of-town staff
  • Marketing Materials and them (Retirement, Real Estate, etc)
  • SWAG – giveaways and/or offering to engage with customers. 
• Organize and distribute trade show passes to attending staff.
• Communicate logistics with attending staff.
  • Travel days, hours of trade show, clothing requirements, staff schedule, admission passes, responsibilities.
• Prairie Division Admin and A/R Support
  •  Support Prairie Division sites with A/R call lists pertaining to Prairie Auctions. 
    • Chronological order
• Support/Organize Prairie Executive with Quarterly or 1H year meetings. 
  • This can include, location, hotels, tech support, presentations, team building, etc. 

Qualifications

This job will require you to:

• This position is sedentary in nature and requires minimal physical efforts.
• A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.