Branch Supervisor in Cicero, New York, United States (# 2254)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About The Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.  

Job Description

• The Branch Supervisor drives overall performance and operations for an assigned branch. This position is responsible for supporting branch planned profitability, sales, and customer service levels. The role interacts with all levels of staff and departments within IAA and is responsible for maintaining a safe and positive work environment by supervising and mentoring local staff. The Branch Supervisor supervises all office employees and at times depending on the branch size, may also supervise the yard employees.

Responsibilities

• Responsible for creating and maintaining a safe, engaged, and positive work environment
• Ensuring compliance with operational standards
• Create and maintain strong relationships with external customers/vendors including Insurance Companies, Towing Vendors & Buyers
• Design more efficient ways of processing work
• Resolve branch-level employee issues and team issues
• Actively enforce company policy, reporting or responding appropriately to all violations or reports of violations
• Recommend or perform personnel actions such as salary increases, performance reviews, hiring, and disciplinary action
• Collaborate effectively with various internal departments including HR, Corporate teams, and the Sales/Remarketing groups.
• Support the ISO external assessments and internal and external audits as required.

Qualifications

• 2-3 Years Branch and Field Experience
• Solid customer service skills
• Strong leadership skills
• Basic skills in using the Microsoft Suite (Excel, PowerPoint, Word, Outlook)
• Proficient in time management
• Clear communication skills
• Positive attitude
• Professional and clean appearance
• Ability to function well as part of a team
• Typical business office Environment

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.