Senior Customer Service Representative in Irmo, South Carolina, United States (# 2857)

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

About The Team

Job Description

DDI Technology is seeking a Senior Customer Service Representative to join the team based in Irmo SC. This is a remote-eligible position.   Primary responsibilities will include completing the onboarding and implementation of new customers as well as implementing additional services requests from current clients. Activities will begin with the execution of a services agreement and end when first revenue has been generated. Additional duties will include verification of paperwork, back-end system administration, data tracking, Salesforce reporting, coordinating client training and assisting Implementation Manager as required. 

Responsibilities

Assist with New Customer Setups/Implementation for new clients onboarding with DDI as well as assist existing clients who wish to add new business.  Enter customer data into Salesforce, complete user setup, system Integration and submit accurate documentation to state administrative agencies. Tracks all communications and activities in Salesforce.  Partners with Sales and Business Development team to assess the business needs of customers which require customized business solutions. Works with Implementation Manager to ensure successful onboarding and customer satisfaction. Serves as Liaison with customers to confirm customer training and IT needs.  Develop good working relationships with state DMV personnel.   Participate in client, and team meetings, in-person and via remote conferencing.  Works closely with Sales, Contracts, Product Management, Project Managers, Account Management, Support & Technical teams to provide timely accurate customer information.  Provides progress updates to DDI stakeholders and customers.   Performs administrative tasks not limited to scanning, filing, emailing, reporting, etc. Partners with other DDI departments to resolve customer concerns around billing, service and setups issues.  Monitors and distributes incoming emails from various DDI email groups  Proactively contacts customers to ensure administrative documentation is complete.  Assist Implementation Manager with client API, SFTP and/or SSO Implementations.  Other Duties as assigned.

Qualifications

• 2 or more years of Customer Service Experience
• Proficency in Microsoft Tools & Adobe (Excel, Word, Adobe) 
• Excellent Communication & Written Skills
• Strong project management skills
• Excellent Ability to Multi-task & Manage priorities to meet deadlines
• Strong customer service, organizational & interpersonal communication skills
• Flexibility and ability to adapt to a fast-paced culture and shift in priorities
• Salesforce knowledge a plus, but not required

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.