Supervisor, Title Procurement in United States (# 3167)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Job Description

The Title Procurement Supervisor is responsible for working with managers to understand companywide goals and help their departments contribute positively to the company’s vision. This involves developing strategies for improving productivity, performance, profitability, and guiding team members to reach these goals.

Responsibilities

• Assign daily tasks to their team members and create their work schedules
• Provide feedback on performance through quality assurance monitoring and provide monthly coaching or on a needed basis
• Coordinate with HR to acquire and train new employees and take disciplinary action when necessary
• Assist department management in the timely and efficient flow of all necessary documents in accordance with applicable codes
• Assist customers and regulatory personnel by resolving various documentation problems
• Maintain high levels of customer service
• Design more efficient ways of processing work
• Facilitate employee teamwork to meet our customers’ needs
• Resolve team level employee issues
• Coordinate and administer general business office activities
• Supervise office services such as mail and messenger, duplicating, central filing, word processing, fax equipment, telephone, stationery supplies, order processing, and security

Qualifications

• A minimum 2 - 4 years’ experience in a document processing function with increasing supervisory experience
• High school diploma or equivalent training required, with some college education preferred
• Previous experience in insurance total loss is considered an asset
• Previous experience in a call center experience is considered an asset
• Experience with Five9 Phone system Desired
• Auto titling and auto industry experience
• Exposure to managing salvage titling and vehicle
• Strong customer service and organizational skills required
• Strong leadership skills
• Strong computer skills
• Time management skills
• Positive attitude
• Ability to work independently
• Clear communication skills

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.