Branch Operations Assistant - CAT in United States (# 3182)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Job Description

IAA, an RB Global, Inc. company is seeking a Branch Operations Assistant, CAT to join our team. This position has a requirement of 100% travel.

The Branch Operations Assistant, CAT addresses all assigned customer and branch inquiries under the direction of the Director of Catastrophe Operations including all clerical duties needed for branch offices, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Key Accountabilities:

• Provide a variety of customer support services through the mail, telephone and direct personal contact.
• Process orders and assignments, enter data into computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints and requests
• Perform word processing assignments, filing and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Follow well-established procedures and under close direction of supervisor
• Open to learning automobile titling
• Assist with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
• Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and store them in the appropriate locations at the branch
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
• Experienced loader operation preferred
• Immediately report all violations of company policy to a supervisor or manager
• Is a subject matter expert for Yard Attendants, Loader Operators and Customer Service Representatives

Additional Information:

• Able to communicate and interact effectively with customers & towers
• Basic computer skills
• Time management skills
• Ability to work independently
• Clear communication skills
• Professional and clean appearance
• Ability to function well as part of a team
• Must be willing to learn how to operate a forklift
• General mechanical knowledge of makes and models of vehicles required
• Experience in the equipment rental or construction industry and/or related field preferred
• Basic automotive repair skills preferred
• Previous forklift operating experience
• Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing and walking for reasonable periods of time

Education & Requirement: 

• High School Diploma or Equivalent
• 0-2 Years of related experience 
• Preferred and Required for Loader Operation
• Driver's license required
• 100% travel requirements
• 18+ age requirement