Senior Customer Service Representative in Irmo, South Carolina, United States (# 3377)

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

About The Team

Job Description

Professionally and courteously, provides personalized service and support to our customers; Partners with other teams to ensure exemplary customer service and provides critical support to customers, management, and DDI employees in a broad range of activities.

Responsibilities

• Provides customer support by responding to inquiries regarding DDI’s ELT and EVR program as well as other service software as needed
• Serves as a support specialist for EVR support inquiries received directly from customers or other DDI support specialists
• Assist DDI software developers with resolving customer and/or DMV EVR related issues
• Analyzes customer requests received by telephone, live chat, fax, and e-mail
• Responds promptly to customers to ensure superior customer service within DDI’s service level agreements. (Calls and chats must be answered within sixty (60) seconds; faxes and e-mails must be responded to within two (2) hours)
• Assists in multiple areas of the business as dictated by need, including but not limiting to, creating/altering templates for automated service emails sent through our system and onboarding needs by creating a sortable spreadsheet table to keep track of the information
• Serves as a general conduit between support and the development team while performing less support technical duties that can be done without escalation to the software developers. This support may include the use of software tools, including SQL, for different areas of the business to provide updated information needed to service the customers in sales, onboarding, off-boarding and normal usage
• Assists Account Representatives with key account management
• Assists Title Center with QA questions and out of state titling
• Assists in verifying daily reports for various EVR states
• Works late items in Gardener
• Other duties as assigned by management

 

 

Qualifications

• Excellent Communication Skills - written and oral communication skills; writes clearly and reads and interprets written information; presents numerical data effectively; speaks clearly and listens and gets clarification
• Sales techniques and practices – Skilled in proven sales techniques and practices to include phone skills, appointment setting, presenting proposals and closing of the customer

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.