Office Manager in Charlotte, North Carolina, United States (# 3960)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Job Description

IAA, an RB Global Inc Company, is seeking an Office Supervisor to join our team in Charlotte, NC 

We are seeking a responsible dynamic and hands-on individual to supervise our customer service operations and interact with other branch personnel at our facility to assist with day-to-day branch operations and provide clerical support.

Responsibilities include (but are not limited to the following):

• Coordinate and administer general business office activities.
• Supervise branch and office services such as mail and messenger, duplicating, central filing, word processing, fax equipment, telephone, stationery supplies, order processing, and security.
• Maintain high levels of customer service
• Design more efficient ways of processing work.
• Develop working relationships with vendors.
• Facilitate employee teamwork to meet our customers’ needs
• Resolve branch-level employee issues.
   

Minimum Requirements:

• Solid customer service skills
• Strong leadership skills
• Basic computer skills
• Time management skills
• Positive attitude
• Ability to work independently
• Clear communication skills
• Professional and clean appearance
   

Preferred Requirements:

• 3-5 years of supervisory experience
• High School diploma or equivalent experience preferred.
• Auto titling and auto industry experience
• Exposure to managing salvage titling and vehicle assignment process