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Customer Service Representative in Regina, Saskatchewan, Canada (# 4115)
Job Description Apply Now
About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
- Flag assets as titled & not titled, and for titled assets, process the title/registration for MB & SK sales. During this process, you will verify the name on the title matches the contract, the VIN matches the plate, the year is correct, and the title/registration is uploaded internally.
- Build strong relationships with motor vehicle branches to obtain information and to resolve issues.
- Actively communicate with many different departments and or team’s and customers to retrieve the title/registration, safety, workorders, and any additional documentation.
- Responsible for processing payments from successful bidders.
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is always delivered to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned.
Qualifications
- Previous work experience where you worked in-person and by phone or email with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry – you must be obsessed with detail and accuracy to succeed.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing.
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
Job Attributes
Job ID
4115
Category
Customer Care
Workplace
On-site
Location
Regina, Saskatchewan, Canada
Type
Full time
