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Dispatcher in Shirley, Massachusetts, United States (# 4511)
Job Description Apply Now
About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.
Responsibilities
- Direct activities related to towing operations and on-time performance goals.
- Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
- Plan future day resource requirements and coordinate with towers to line up required truck resources.
- Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
- Monitor transportation costs and identify opportunities for cost savings.
- Recruit new towers to build towing networks with added resources.
- Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
- Monitor work-in-progress & make necessary adjustments to ensure timely performance.
- Identify and escalate issues or concerns related to transportation activities to management.
- Form a fundamental relationship with the IAA Transportation team.
- Establish and maintain good, positive working relationships with all tow drivers.
- Review and analyze reports on transportation activity, including Time Performance metrics.
- Comply with safety guidelines along with company policies and procedures.
- Other duties as assigned.
Qualifications
- 2+ years customer service experience, 1+ years direct dispatch
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
Job Attributes
Job ID
4511
Category
Operations
Workplace
On-site
Location
Shirley, Massachusetts, United States
Type
Full time
