Customer Service Representative in Vars, Ontario, Canada (# ICUSTO012558)

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

Job Description

IAA, an RB Global, Inc. Company, a leading provider of loss recovery services to the insurance industry in Canada, has an opening for Customer Service Representative at our facility in Vars, ON

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

 

Responsibilities

• Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
• Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
• Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations, and other documents
• Assist in Sale Day activities as directed
• Duties may also include ordering office supplies, sorting and distributing mail, processing materials for the courier, faxing documents, photocopying, etc

Qualifications

• Bilingual French/English
• High School diploma or equivalent in education with previous office experience
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Must have exceptional customer service skills
• Good time management and organizational skills
• Strong attention to detail
• Maintain a professional appearance and neat work environment
• Enjoy working in a team environment
  
   

What do we have to offer?

• Competitive Wages
• Health and Dental Benefits
• RRSP Company Matching
• An Opportunity for Career Growth
• A Team Oriented and Engaging Environment

 

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.