We are seeking an experienced Product Manager to work within our buyer-facing digital automotive marketplace. We are seeking an experienced and customer-focused Product Manager to own the Post-Sale experience across Desktop and Mobile App. This role is responsible for shaping and optimizing the end-to-end journey after a buyer decides to purchase—spanning checkout, vehicle payment, transportation ordering, title document delivery preferences etc.

Education: Bachelor’s degree or similar secondary education.
Technical/Professional Accreditation (e.g., license, certification, designation):

Minimum related experience in years: 5+ years’ experience in product management or product development roles and successfully driving results.

Strong interpersonal skills required to clearly articulate business requirements and value to internal and external stakeholders.

What you will bring

• Demonstrated leadership and the ability to take initiative
• Strong problem solving, organizational and time management skills
• Able to set priorities and work independently with minimal supervision
• A desire to help others learn, someone who takes responsibility to coach and mentor others
• Good communication skills - strong on diplomacy, a patient listener, strong written communication skills,
• proven conflict resolution skills
• Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the
• ability to easily network with others
• High level of integrity and ethics
• Ability to work in high pressure situations

Job Objectives:

• A strong advocate for the customer and product by using data to drive decisions while being obsessed with
• solving problems effectively. This includes using perspective from both customers and business to meet
• business and financial objectives.
• Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and
• behavioral data.
• Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union,
• PayPal, and emerging digital wallets.
• Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error
• rates) and iterate accordingly.
• Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data
• exchange with partners.
• Is sensitive to rapidly evolving issues that arise among products and platforms (both within the business unit
• and between multiple business units) in a way that balances product and enterprise goals.
• Engages business units and enterprise management on resolving trade-offs of scope, priority, business and
• technical risk, and business impact of dependencies among multiple products.
• Embeds with product teams as needed to ensure full transparency and no surprises, keeping product
• stakeholders up to date with the latest on delivery status, product risks, and scope changes.
• Identify new opportunities that positively impact the buyer facing applications.
• Create and maintain feature planning documents, product backlogs and user stories.
• Lead the efforts to prioritize development team activities.
• Is obsessed with product quality, staying deeply immersed in product deliverables and releases.
• Collaborate with other functional areas to ensure the successful implementation of features and
• enhancements that deliver value and achieve RB Global business objectives.
• Be a key and contributing member of the Product Management team to deliver ideas, strategies, and
• initiatives that result in profitable growth for RB Global in its entirety.

MAJOR ACCOUNTABILITIES

• Help build and execute upon a strategic roadmap that aligns with RB Global growth objectives and strategy.
• Address customer requests and inquiries timely and professionally.
• Collaborate with other teams to deliver business value and execute upon strategic vision.
• Research and understand competitive features in the marketplace and propose tactics to manage any competitive threats or take advantage of any opportunities.
• 5 Establish and maintain a relationship with the key business and technology stakeholders.

GENERAL ACCOUNTABILITIES

• Develop the vision and product roadmap for area of responsibility in accordance with corporate standards.
• Independently make decisions on issues within your authority. Work with minimal direction; show initiative to go beyond routine job requirements. Look for ways to add value to the Company as a whole.
• Influence people effectively and positively; persuasively communicate ideas and solutions.
• Fulfill commitments, complete jobs in a timely and organized manner. Be accountable for achieving your objectives and your department’s objectives.
• Understand the contributions of the various business functions; understand drivers of organizational effectiveness and profitability, basic business financials (i.e. budgeting and forecasting) and cost containment strategies.
• Be comfortable in fast-changing environments and demonstrate an ability and willingness to take calculated risks and consider new, untested approaches.
• Effectively direct and control activities and projects - delegate appropriate levels of responsibilities and decision making; provide necessary resources and remove barriers; monitor progress; and assess and review performance.
• Develop strong business relationships with all other departments and divisions. Contribute to a company team philosophy by supporting other departments and maintaining open and positive communications.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.