This position is remote, with no requirement as to where candidates live in the United States with a PST work schedule.

The Bidfast Specialist is responsible for identifying and purchasing salvage on behalf of IAA. The primary emphasis is on the provision of competitive bids on salvage which also maximize IAA’s chances of selling the vehicle at auction for a profit. The Bidfast Specialist is responsible for identifying and purchasing salvage on behalf of IAA and verifying correct title documents for sale. Functions as a mentor to newer CSR’s and able to assist and resolve escalated customer service situations. Will perform management duties when the Supervisor or Manager is not available. Works closely with provider management to resolve any disputes.

• 0-2 years of experience
• Working knowledge of current salvage markets
• Excellent verbal and written communications skills while collaborating with cross-functional departments.
• Excellent customer service skills.
• Must be detail-oriented with all assigned work.
• Ability to work under pressure.
• Ability to research with solid problem-solving skills

• Counsel branch managers on the sale of Bidfast vehicles including recommended enhancements and specific sale day instructions on presentation of the vehicle. Communicate effectively with the local manager on what the ideal sales price should be. In addition, goes into ASAP and set minimum bids on each Bidfast vehicle to ensure IAA is getting the best possible price we can for each unit.
• Fulfill requests by customers for bids and reports on an as needed basis. Must also maintain detailed records of all bids offered to customers.
• Review auction sales reports to evaluate the accuracy and profitability of bids and to enhance knowledge of vehicle values.
• Work with providers to resolve any disputes involving salvage values.
• Identify and utilize alternative sources of automotive salvage to help guaranteed bid/purchase settle the claim within the limits of the policy
• Apply knowledge of organization, product services and policies to provide a variety of customer support th relying on sales data in market value and specialty sales data to provide salvage values to the Insurance Providers.
• Mentor new Bidfast (CSRs) employees. Applies knowledge of organization, product services and policies to provide guidance and new hire training.
• Actively promote Bidfast services to new and existing customers.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.