The Sales Support Coordinator (SSC) is responsible for driving business outcomes and high customer satisfaction as the point of contact for sellers & Territory Managers (TMs). As such, the Sales Support Coordinator is expected to coordinate both internal and external resources to meet their needs. The Sales Support Coordinator handles the administrative tasks related to consignments thereby providing the Territory Managers with more customer facing selling opportunities and builds & maintains a strong and trusting relationship with both the sales team & sellers.

• Minimum 2 years of customer support or inside sales experience is preferred
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint).
• Strong communication skills – written and verbal.
• Strong interpersonal skills – ability to persuade and lead people in pursuit of key objectives. The ability to build strong relationships inside & outside the company
• Excellent time management and organizational skills.
• Ability to operate successfully in a rapidly changing, fast paced environment.
• Self-motivated, tenacious, capable of working independently to achieve goals.
• Willing to dig-in and continually learn new things and build knowledge base.
• Team player with problem-solving mindset who proactively works with other people to ensure customer needs are met.
• Professional level English is required.

Responsibilities:

• Be the single point of contact for assigned TMs and their sellers for all contract related tasks across all sales channels within the consignment to cash business process.
• Oversees assigned TM’s, deliveries (live auction), inspections (on-line events), missing signatures and information, assists with contract generation & addition of assets as needed.
• Establish a list of daily tasks to be completed & as requests/work comes in determines urgency & complexity and resets priorities as required in order to effectively meet customers’ needs
• Provide complete business support and assistance to the Sales and OPS team. Contact point for customers for; invoicing, pickup of equipment, follow up listings/relist, inspections
• Manage our customer database and ensure customer data is accurate and current
• Act as a "Customer Service" Liaison between the Sales team, Operation teams and Customers. 
• Coordinate Buyer related questions and issues
• Perform other duties as assigned.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.