Ritchie Bros. | Everything you need to succeed
When you join Ritchie Bros., you’ll be part of a diverse, global team with an entrepreneurial spirit and a passion for delivering great customer experiences. Mascus, part of Ritchie Bros., is one of the world’s leading online marketplaces for heavy machinery, trucks, and equipment. If you want to contribute to our growth and make an impact in an international environment, we invite you to join our team.

To strengthen our Mascus operations, we are looking for a Sales Support Coordinator to join our international team. You must be based in Spain, but you will work mostly remote.

In this role, you will work cross-functionally to support sales and customers with a wide range of sales, customer, administrative, financial, and marketing-related tasks. You will be the key contact for both internal teams and external customers, ensuring smooth processes, excellent service, and timely resolution of inquiries.

You will be accountable for:

• Managing customer ads, registrations, and data updates
• Handling leads, reports, and customer information to support sales activities
• Supervising and managing invoicing issues, overdue accounts, collections, payment allocations and refunds
• Processing order registrations, changes, cancellations, and price changes
• Supporting and administrating product setups and adjustments 
• Reporting and tracking of Jira tickets for customer and product support
• Supporting marketing activities such as social media, SEO, and translations
• Ensuring timely communication with customers and internal stakeholders
• Be proactive and drive sales activities for improving revenue to support the Sales Team
• Other duties as assigned

Here is what you bring:

• Bachelor’s degree (or equivalent experience in customer support, sales, and administration)
• Minimum 3 years’ experience in customer-support, sales, administration, and/or finance
• Strong computer and CRM skills (preferably Salesforce and/or Jira)
• Fluent in English and Spanish, knowledge of French and/or Italian is a strong plus (more than 2 languages highly valued)
• Strong communication skills – written and verbal.
• Strong interpersonal skills – ability to persuade and lead people in pursuit of key objectives. The ability to build strong relationships inside & outside the company
• Excellent time management and organizational skills.
• Ability to operate successfully in a rapidly changing, fast paced environment.
• Self-motivated, tenacious, capable of working independently to achieve goals.
• Willing to dig-in and continually learn new things and build knowledge base.
• Team player with problem-solving mindset who proactively works with other people to ensure customer needs are met.

What We Offer

When you join Ritchie Bros. we want you to be on board for a long time. From the start we’ll give you an indefinite employment agreement and plenty of professional and career development opportunities combined with fair pay. Once an independent company, our Mascus team still has an above average feeling of teamwork and comradery. You can also expect a flexible and international working environment, opportunities to learn and grow within a global organization, a supportive team culture where your ideas are valued, and a competitive benefits package (depending on location), such as private health insurance, 24 days of paid days off, flexible schedule, company stocks NYSE: RBA, pension plan, sports allowance….

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.