• The Supervisor, Sales Support (SSS) is responsible for effectively leading & coaching a team of a minimum of 6 Account Coordinators, ensuring that we are consistently delivering an excellent customer experience for both our internal and external customers. Working closely with the Sales leaders, the SSS is responsible for driving efficiencies & helping to build effective business processes. The SSS provides leadership, training & development of the team, whilst ensuring the corporate goals are met.

• Minimum of 3 years working in customer service, account support or sales. Ability to manage, motivate and lead a team.
• Office or auction site environment
• Travel approximately 4/5 times a year for meetings and/or to attend auctions within region

• Develops team and individual contributor metrics and KPIs to align with the department and corporate goals and promote a positive team culture that enables change. Conducts regular team meetings to cascade and discuss objectives and execution plans.
• Manages the performance of the team including recruitment, training, coaching, planning, appraising and monitoring member contribution.
• Liaises with RSMs, Sales Directors, VPs and TMs to ensure well-coordinated regional activity including promotions and product launches and collaborates with all sales leaders to drive revenue.
• Solicits regular feedback from RSMs & Sales Directors and proactively resolves any issues as needed.
• In the absence of a dedicated Coordinator, supports TMs as their single point of contact within the consignment to cash process, across all selling platforms.
• Provides guidance & solutions to team members when an asset/customer issue is escalated to them.
• Solicits feedback from RSMs on any issues within the TM/SAM & Coordinator working relationship & resolves as needed
• Assesses current business processes and identifies where changes could result in financial and operational efficiencies. Presents suggested changes to Manager, Sales Support for further analysis & consideration.
• Flexible and willing to perform other tasks as assigned

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

                                                                                                                                                                                            The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments. 

You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers. 

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.