The Transportation Coordinator supports Transportation Managers by helping to find, assign, and communicate with tow vendors, while also assisting with administrative tasks and team support. This role requires a basic understanding of transportation processes and systems and the ability to follow established procedures to resolve issues and keep operations running smoothly. The Transportation Coordinator helps ensure company standards are followed, assists with reviewing tow rates, and supports efficient case management. This role works closely with internal teams, tow vendors, and branch leadership.

• Strong knowledge of towing operations, vendor compliance requirements, and insurance standards
• Experience in rate negotiation and contract administration preferred
• Excellent communication and relationship management skills
• Proficient in Microsoft Office suite and Transportation Management Systems (Salesforce, ASAP, Five9, My Carrier)
• Strong organizational, multitasking, and problem-solving skills
• Leadership or supervisory experience strongly preferred

Key Competencies

• Attention to Detail- Ensures compliance with documentation and rate standards
• Negotiation Skills- Capable of securing competitive vendor rates
• Time Management- Prioritizes and completes multiple tasks efficiently
• Problem Solving – Identifies issues and develops effective solutions
• Communication- Builds professional relationships with tow vendors, branches, and internal teams

• Place outbound and receive inbound calls from tow vendors
• Verify qualification documents, insurance coverage, and equipment details
• Negotiate tow vendor rates and ensure updates are entered into the Transportation Management System
• Manage recruitment cases, follow up with leads, and complete branch requests
• Maintain professional, ongoing relationships with towing vendors
• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference SLA and rules information for method and cadence of responses
• Respond to customer questions, inquiries, and requests
• Set up new and existing assignments with necessary information for towing partners
• Maintain consistent performance to meet SLAs
• Perform other tasks as needed

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.