Job Description
We’re looking for a Customer Service Representative. The work location for this position is Perris, California, and is eligible for a on-site work arrangement.
The Opportunity:
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
In this role you’ll:
- Be responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. Accuracy is a must.
- Must have the ability to communicate efficiently with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
- Save ability to work independently as well as recognize when you need support.
- Process payments from successful bidders.
- Provide customers with information about auxiliary services.
- Ensure that superior customer service is delivered at all times to all customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s what you bring:
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed
This job will require you to:
- This position is sedentary in nature and requires minimal physical efforts.
- A significant amount of time is spent working on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.