Team Lead, Credit in Burnaby, British Columbia, Canada (# 1470)

About Us

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ 

About The Team

Ritchie Bros. Financial Services is our dynamic, fast-paced and passionate equipment financing business unit.  Outgoing, entrepreneurial, collaborative, fun, energetic, resilient, competitive, friendly, customer-focused – we like our coworkers and our adjectives. Our ultimate reward is successfully helping our coworkers achieve and develop within our organization. 

Job Description

The Team Lead, Credit under the direction of the Senior Manager, Credit is responsible for leading a group of Credit Specialist and/or Credit Coordinators. The Credit specialist effectively and efficiently interface with internal sales Account Managers, our lending partners and Customers.

Responsibilities

• Working with team members to resolve conflict and promptly responding to Customer needs.
• Handle Sales & Lender Escalation Emails
• Responsible for keeping Credit Tips for MS Teams Sales Channel up to date with most current information.
• Extensive knowledge of Lender Preference requirements and demonstrates as a Subject Matter Expert
• Create positive relationships with team members, sales and Lenders.
• Monitor team goals and report success.
• Communicate and delegate tasks within the team.
• Ensure team members follow process and procedures set by company and management.
• Train and support new hires striving for excellence in Customer Service.
• Work independently and in collaboration with the team.
• Assist Manager in daily tasks and manage application reporting.
• Identify team training needs and provide feedback to improve service delivery.
• Initiate new Lender or operational roll outs and participate in additional adhoc duties.
• Perform other duties as assigned.

Qualifications

• 2 years of related banking/finance or related industry experience.
• Strong credit evaluation and analytical skills, including familiarity with consumer credit bureau reports and analysis measures such as credit scores, etc.
• Strong organizational and time management skills with the ability to prioritize and manage a heavy workload.
• Demonstrate ability to exercise appropriate analytical and judgement skills required when dealing with moderately complex procedures and situations when dealing with customers
• Excellent oral and written communication skills
• Highly motivated with the ability to work independently in a fast-paced team environment
• Must have flexibility and willingness to move between various shifts as needed
• Proficiency in MS Office

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.