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Data Quality Analyst in United States (# 1864)
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About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
Our Technology teams work collaboratively from different locations across the world on multiple eCommerce sites, mobile applications, and automated online auctions. We encourage and celebrate technical innovation and work with some of the industry’s leading technologies and tools.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description
The Customer Data Quality Analyst on Customer Care Group will be a highly analytical person who has broad knowledge of working with customer data and how customer data flows across systems. Key responsibilities will include triaging and fixing production support issues related to customer data across multiple systems. This person will have a critical thinking ability and collaborate closely with system owners.
Responsibilities
In this role you’ll:
- Work on customer support incidents related to customer data.
- Working on multiple systems including eCommerce auction platforms, that sources customer data.
- Have solid understanding of customer data flows across different systems.
- Has background in analyzing and escalating resolution of tickets.
- Build knowledge on customer master data management system.
- Have experience working with Jira, Confluence and Service now tools for documentation and ticketing.
- Has experience working with making changes to a live system running in production.
- As a Data quality analyst, you will monitor the quality of data coming from various customer sources within RB Global organizations and make informed decisions. Examine complex data to optimize the efficiency and quality of the data being collected and resolve data quality problems.
- Support system development team with user acceptance testing of key features.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for the safety and safety of your team, co-workers, and customers.
Qualifications
Requirements:
- 6+ years of experience working in customer service group.
- 3+ years of experience in analysis and triaging customer data related issues. Ability to understand different types of customers and how they are represented.
- Excellent interpersonal and active listening skills.
- Clear communication skills and ability to collaborate with respective stakeholders.
- Working knowledge of customer relationship management (CRM) tools.
- Results oriented and drive customer support tickets to resolution.
- Preferred hands-on experience with tools such as Salesforce, Oracle EBS or Reltio Master data management tool.
- Experience working with ticketing systems like Service Now.
- Ability to prepare reports and present them.
EEOC
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
Job Attributes
Job ID
1864
Category
IT Operations
Workplace
Remote
Location
United States
Type
Full time
