Supervisor, Government Services in Fort Worth, Texas, United States (# 1978)

Job Description

The Supervisor, Government Services is responsible for overseeing the day-to-day functions of the Post-Sale Care and Dispute Team. Second line escalation point when an agent has a complex situation regarding SF97, titles, EUC and disputes. The Supervisor, GovPlanet will be the Liaison between the DLA & GovPlanet’s Government customers. This position will oversee abandonment inventory and have consistent communications between Auction Operations and Post-Sale.

Responsibilities

• Manage 3-4 Government Services Support Specialists
• Handles escalations from Post Sale Care Team regarding SF97/Titles, EUC and Disputes
• Communicating with government agencies & customers
• Cross-coordination with multiple departments
• Making judgement calls for abandoned inventory while keeping customers’ needs in mind
• Assist Manager on specific projects as required
• Serve as a peer role model in reference to attendance, knowledge
• Flexible and willing to perform other tasks as assigned

Qualifications

• 2 years of management preferred.
• Typical Business office work environment

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.