Customer Support Representative in Norwalk, Connecticut, United States (# 1176)

Job Description

Under the direction of the Customer Service Manager, the Customer Support Representative: 

• Adheres to the organization’s Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues.  
• Ensures a high level of customer satisfaction by communicating clearly and accurately.  
• Logs all customer contact in the support ticketing system and maintains complete and accurate information.  
• Develops and maintains strong technical and business expertise of the SmartEquip applications.  
• Develops and maintains a strong understanding of customer’s requirements and processes.  
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.  

Qualifications

EEOC

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.