Administrator, Mobile Dev in Westchester, Illinois, United States (# IMOBIL012638)

Job Description

IAA, an RB Global Inc. company, is seeking a Mobile Device Administrator to join our team.

This position has accountability for day-to-day administration and troubleshooting of all corporate mobile devices including network connectivity and sync. Responsibilities include utilizing our MDM platforms to administer and troubleshoot and working with our Branch locations to deliver the optimal experience. The incumbent will collaborate with other workgroups such as the mobility team or Infrastructure Operations in an effort to determine root cause for any issues.

Key Responsibilities

• Administer mobile device management platforms
• Manage all corporate mobile devices
• Level 2 troubleshooting of Network and Sync issues related to mobile devices
• Utilize ServiceNow to track and report on mobile device issues.
• Execute against incident/request on daily basis in compliance with business defined SLAs. 
• Work with vendor in deployment/testing/maintenance of mobile devices. 
• Understanding of network infrastructure necessary to support mobile devices.
• Build and maintain strong, long-lasting customer relationships
• Work closely with the mobility team to define and deploy standards
• Evaluate new hardware solutions to determine if there are any improvements over the current experience
• Manage carrier invoicing
• Support order and manage deployment of new and replacement hardware

Competencies: 

• Must have solid understanding of mobile device management platforms (SOTI/Intune)
• Must have excellent communication (oral and written) and interface effectively with all levels of management as well as the technical team, and concisely, logically and accurately present issues verbally and in written format.
• Strong problem-solving, and leadership skills
• Must be a strong team player and have good interpersonal and collaborative skills
• Must possess excellent organizational, time management, judgment, and decision-making skills
• Ability to manage multiple tasks
• Reliable, self-motivated, and focused on high quality delivery of work products; willing to accept responsibility and accountability
• Outstanding motivational, people and task management skills

Preferred Skills:

• Experience with Honeywell handheld scanners

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company: 

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.